It’ s a good thing that Phil Moreland of Ashe Glass & Mirror, an installer of numerous types of glass, isn’ t the superstitious type. He encounters more broken mirrors and glass daily than most of us will see in our lifetime.
To say he was anxious about the level three bulletproof glass that he ordered from Total Security Solutions is an understatement. The ballistics resistant glass, needed for six different courthouses where Phil was a sub-contractor, was a critical element to Phil’ s work.
“ The bullet resistant glass that was required for the courthouse project was unique,” Moreland explained. “ The design and install was potentially tricky, since the glass would be installed around a guard desk as well as a metal detector at the courthouse entrance. Adding to the challenge is that we were working on six different courthouses at the same time. The margin for error was pretty high.”
From the first call that Moreland made to Total Security Solutions, his experience was refreshingly different. “ It’ s not unusual to call a vendor for a quote and not get what you need,” he said. “ It was nearly impossible for me to get the three quotes I needed to bid on this work. I expected Total Security Solutions to be just like everyone else and was surprised to not only get a call back immediately, but to get all of the information I needed for the bid within hours.”
From that initial contact with Total Security Solutions to delivery of the product, Moreland continued to be impressed with his experience. “ When the glass arrived from Total Security Solutions, I was surprised that it was packaged according to location, simplifying the process for my install team,” he said. “ I could sleep easy that night because I knew that everything I needed for the job was in the box from Total Security Solutions. Not one chip, missing part or any complications got in the way of me delivering a quality product to my customer.”
“I didn’ t have to cut anything or do any alterations whatsoever to the bullet resistant glass that Total Security Solutions sent,” Moreland said. “ Every piece of glass was impeccable.”
“I wish I could order a cup of coffee that would come together as well as the bulletproof glass from Total Security Solutions,” he added. “ I would trust them to send my personal belongings to the moon.”
Moreland is now able to use the courthouse project to sell new contracts. “Having a quality partner on board gives me the confidence to bid on complex projects,” he said. “ Working with Total Security Solutions has improved my business and created new opportunities.”