YOUR BULLETPROOF TEAM

THE EXPERIENCE TO PROTECT. THE COMMITMENT TO RESPOND.

Three decades of experience have made us an award-winning team and industry leader in bulletproof barrier systems, and we bring that expertise to bear on your security challenges. Everything we’ve learned in thousands of installations has been invested in how we assess security risks, how we select materials, how we craft those materials into bullet-resistant systems, and how we install those systems in the business environments of our customers. And while we’ve grown significantly over 30 years, we’ve never lost touch with our foundation – highly responsive customer service.

JIM RICHARDS // CEO

With decades of experience in the bullet-resistant glass industry, Jim has focused his efforts as CEO at Total Security Solutions on providing the most comprehensive line of bulletproof products and barriers available, as well as unprecedented customer service.

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Christine Sermak

// Integrator

Joining TSS in 2022, Christine brings 25+ years of experience from her time with Okemos Public Schools and Williamston Public Schools. She holds a degree in English from Aquinas and a Masters degree in Educational Administration from Michigan State University. She enjoys spending time with family, traveling, reading, skiing, and basketball.

csermak@tssbulletproof.com

William (Bill) Love

// Sales and Marketing Director

Bill earned his Bachelors of Science Business Management from Ferris State University and also holds a place in Ferris State’s Athletic Hall of Fame for accolades on the football field. Bill has over 20+ years of experience in sales and marketing leadership practiced in the commercial building material industry as well as automotive, engineering and information technology. Bill is passionate about improvement, team collaboration, and elevating his peers.

blove@tssbulletproof.com

Jasen Biczak

// Project Delivery Leader

Jasen joined TSS in 2022 bringing a knack for leadership, a collaborative nature and a passion for continuous improvement and operations. He earned his Bachelor of Science in Manufacturing Engineering from Western Michigan University and has been leading and managing within the manufacturing industry for the last two decades. Additionally, he has supplemented his time as an adjunct professor at Ferris State University teaching Automation and Technology, Continuous Improvement, Industrial Engineering and Automation/System Design.

jbiczak@tssbulletproof.com

RICK KNAPPE

// CFO

As a Crain’s CFO of the Year Finalist, Rick brings to Total Security Solutions many years of finance experience. He has earned his Bachelor of Science Degree in Accounting from Michigan State University and has been a CPA for ten years. What he enjoys most about TSS is being a part of a growing, successful company and also trying to find ways to improve the financial results of the Company. In his spare time, Rick enjoys boating, golfing, traveling, and reading.

rknappe@tssbulletproof.com

CHAD MOBLEY

// Sales Manager

Chad joined the Total Security Solutions team in 2023 bringing over 10 years of sales management experience with him. He has a passion for leading and mentoring others and a knack for developing individuals to move forward in leadership roles. Chad has won multiple awards for career goal achievements and living out company culture through action.

cmobley@tssbulletproof.com

BOB GEORGE

// Senior Account Manager

Bob has been an asset to Total Security Solutions since 2011. What he enjoys most about his job the winning of a sale, because he loves to give customers an affordable solution that provides them protection. He also loves working with the great bunch of people at TSS because it is very much a team atmosphere. Bob holds a Bachelor’s Degree in Construction Management from Eastern Michigan University. In his spare time, he enjoys sports, reading, spending time with his kids, bike riding with his wife, and working out.

bgeorge@tssbulletproof.com

Bob Hoshaw

// Senior Account Manager

As an Inside Sales Representative at Total Security Solutions, Bob enjoys the variety of projects he encounters, as well as building relationships with new customers and working on custom projects. He earned his Industrial Design degree from Western Michigan University and also has a Michigan Builder’s License. Bob also brings 30+ years experience in this industry to TSS. He enjoys traveling, playing golf, and watching sports, especially his son’s wrestling.

bhoshaw@tssbulletproof.com

Jordan Adams

// Senior Account Manager

Joining TSS in 2023, Jordan brought over 6 years of commercial construction experience as an Operational Leader and 10 years of sales experience. Jordan is passionate about providing an exceptional customer experience and building relationships.

jadams@tssbulletproof.com

TONY DIPONIO

// Senior Account Manager

With more than 18 years of experience in the bullet-resistant glass industry, Tony is committed to Total Security Solutions’ customers working to go above and beyond to meet their needs. As a Sales Representative, he works on each project from concept to completion building lasting customer relationships, which brings him a strong sense of accomplishment. Tony enjoys spending time outdoors, as well as coaching soccer, football, and hockey.

tdiponio@tssbulletproof.com

Todd Ross

// Senior Account Manager

Todd came to TSS in 2016. What he loves most about TSS is our customization and how the various teams within TSS work together to create and fabricate what the customer needs. Todd is proud of his degree in Economics from Michigan State University, which he completed as a non-traditional student while working, being a husband and father, and graduating with honors. He spends his free time coaching high school basketball, attending his children’s events, and spending time with family in northern Michigan.

tross@tssbulletproof.com

LARA PUCKETT

// Account Manager

Lara enjoys working closely with key customer contacts. She is passionate about developing, executing, and monitoring strategic annual business plans while working with internal and external customers. She also enjoys promoting partnerships and proactively addressing customer needs and requests in the industry. When not busy working, Lara loves to travel with her family.

lpuckett@tssbulletproof.com

Gregg Knappe

// Account Manager

Joining TSS in 2020, Gregg holds a degree from Northwood University. In his free time, he enjoys Michigan State athletics, boating, working out, golfing, and watching sports.

gknappe@tssbulletproof.com

Rick Dyc

// Account Manager

Rick joined TSS in 2021, bringing over 25 years of experience from his time at CMI and Oldcastle APG. He holds a degree from Northern Michigan University. He enjoys family time, softball, bowling, kayaking, and lawn care maintenance.

rdyc@tssbulletproof.com

Montana Reagan

// Account Manager

Montana joined TSS in 2021 originally as part of our supply chain team. He has grown in his role at TSS and now as sales representative brings a passion for saving lives through the successful execution of bulletproof barrier projects. He is dedicated to providing an exceptional customer experience and ensuring each project successfully comes to completion. Montana holds a degree in Marketing from Michigan State University and in his free time enjoys golfing and riding his motorcycle.

mreagan@tssbulletproof.com

Matthew Coker

// Account Manager

Matthew has developed a passion for customer service through his experience in the home remodeling industry and corporate cellular service sales. He is dedicated to living out our core values through continuous improvement and being passionate in all he does. Matthew served our nation as part of the National Guard where he finished his service with the rank of Captain.

mcoker@tssbulletproof.com

Amanda Wellman

// Sales Coordinator

Amanda joined TSS in 2022, bringing 5 years of experience in office and sales management to us. She holds a degree from Lansing Community College. In her free time she enjoys the outdoors, camping, gardening, travel, time with family, and staying active.

awellman@tssbulletproof.com

Wayne Tremblay

// Estimator / Sales Engineer

Joining TSS in 2019, Wayne brings 5 years of experience from his time with Granger Construction and Kiewit. He holds a degree from Western Michigan University. In his free time he enjoys disc golf, hiking, camping, and lawn sports.

wtremblay@tssbulletproof.com

Nick Travers

// Human Resource Manager

Joining TSS in 2023, Nick brings a wide range of experience to the team with a background in leadership, HR Management, Marketing and Sales. He is passionate about servant leadership, process improvements, and intentional collaboration.

ntravers@tssbulletproof.com

Tanya Parrish

// Finance Manager

Joining TSS in 2021, Tanya brings 8 years of experience from her time at Grupo Antolin Howell and Flawless Finishes. She holds a degree from Cleary University. In her free time, she volunteers for CASA.

tparrish@tssbulletproof.com

Engineer

Matthew Bindon

Product Development Engineer

Ravi Grewal

Data and Systems Engineer

Jason Anderson

// Supply Chain Manager

Jason joined TSS in 2022, bringing 20 years of experience from his time with AJM Packaging and The Korex Corporation. He holds a degree from Wastenaw Community College. He enjoys spending time with family, listening to music, recording music, car shows, hunting, and fishing.

janderson@tssbulletproof.com

Jacklyn Johnson

Supply Chain Specialist

Lauren Bancroft

Shipping Coordinator

Matthew O'Neil

Buyer

Andrew Keeler

Installation

James Conely Jr

Installation

YOUR BULLETPROOF TEAM

THE EXPERIENCE TO PROTECT. THE COMMITMENT TO RESPOND.

JIM RICHARDS // CEO

Leadership

Christine Sermak

William (Bill) Love

Jasen Biczak

RICK KNAPPE

Sales

CHAD MOBLEY

BOB GEORGE

Bob Hoshaw

Jordan Adams

TONY DIPONIO

Paul Batista

Todd Ross

LARA PUCKETT

Gregg Knappe

Rick Dyc

Drew Harper

Montana Reagan

Matthew Coker

Amanda Wellman

Wayne Tremblay

Administration

Nick Travers

Tanya Parrish

Aimee Wojtowicz

Ryan Eliasek

Angie Jennings

Brian Walk

Amanda Arnaudo

Kimberly Wright

Project Management

Eric Malzhan

Tom Zink

Kim Last

Dre Callahan

David Pillar

Adam Lager

Ryan Thomas

Lily Hayes

Engineering

Joseph Atwell

Jose (Freddy) Lomeli

Joe Kuzich

Aaron Roznowski

Armando Lomeli

Shawn Kruttlin

Nicholas Vorac

Jacob Clark

Dakota Fike

Travis Moyer

Matthew Bindon

Ravi Grewal

Supply Chain

Jason Anderson

Jacklyn Johnson

Lauren Bancroft

Matthew O'Neil

Production

Charles Andres

Kyle Brannan

Bill McGlinchey

John Minier

Connor Blankenship

Brian Newhouse

David Long

Derik Hoch

Noah Baran

Charles Clark

Dylan Diederich

Kendall Flaughter

George Rodriguez

Ricky Harrison

Damean Dibean

Steven Borowiec

Ryan Harrell

JJ Podojak

Gary Baase