Three decades of experience have made us an award-winning team and industry leader in bulletproof barrier systems, and we bring that expertise to bear on your security challenges. Everything we’ve learned in thousands of installations has been invested in how we assess security risks, how we select materials, how we craft those materials into bullet-resistant systems, and how we install those systems in the business environments of our customers. And while we’ve grown significantly over 30 years, we’ve never lost touch with our foundation – highly responsive customer service.



With decades of experience in the bullet-resistant glass industry, Jim has focused his efforts as CEO at Total Security Solutions on providing the most comprehensive line of bulletproof products and barriers available, as well as unprecedented customer service.

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Christine Sermak

  // Integrator

Joining TSS in 2022, Christine brings 25+ years of experience from her time with Okemos Public Schools and Williamston Public Schools. She holds a degree in English from Aquinas and a Masters degree in Educational Administration from Michigan State University. She enjoys spending time with family, traveling, reading, skiing, and basketball.   

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Jasen Biczak

  // Project Delivery Leader

Jasen joined TSS in 2022 bringing a knack for leadership, a collaborative nature and a passion for continuous improvement and operations. He earned his Bachelor of Science in Manufacturing Engineering from Western Michigan University and has been leading and managing within the manufacturing industry for the last two decades. Additionally, he has supplemented his time as an adjunct professor at Ferris State University teaching Automation and Technology, Continuous Improvement, Industrial Engineering and Automation/System Design.   



  // CFO

As a Crain’s CFO of the Year Finalist, Rick brings to Total Security Solutions many years of finance experience. He has earned his Bachelor of Science Degree in Accounting from Michigan State University and has been a CPA for ten years. What he enjoys most about TSS is being a part of a growing, successful company and also trying to find ways to improve the financial results of the Company. In his spare time, Rick enjoys boating, golfing, traveling, and reading.   




  // Sales Manager

Chad joined the Total Security Solutions team in 2023 bringing over 10 years of sales management experience with him. He has a passion for leading and mentoring others and a knack for developing individuals to move forward in leadership roles. Chad has won multiple awards for career goal achievements and living out company culture through action.   



  // Senior Account Manager

Bob has been an asset to Total Security Solutions since 2011. What he enjoys most about his job the winning of a sale, because he loves to give customers an affordable solution that provides them protection. He also loves working with the great bunch of people at TSS because it is very much a team atmosphere. Bob holds a Bachelor’s Degree in Construction Management from Eastern Michigan University. In his spare time, he enjoys sports, reading, spending time with his kids, bike riding with his wife, and working out.   


Bob Hoshaw

  // Senior Account Manager

As an Inside Sales Representative at Total Security Solutions, Bob enjoys the variety of projects he encounters, as well as building relationships with new customers and working on custom projects. He earned his Industrial Design degree from Western Michigan University and also has a Michigan Builder’s License. Bob also brings 30+ years experience in this industry to TSS. He enjoys traveling, playing golf, and watching sports, especially his son’s wrestling.   

Jordan Adams

Jordan Adams

  // Senior Account Manager

Joining TSS in 2023, Jordan brought over 6 years of commercial construction experience as an Operational Leader and 10 years of sales experience. Jordan is passionate about providing an exceptional customer experience and building relationships.   

Tony DiPonio,  Regional Sales Consultant


  // Senior Account Manager

With more than 18 years of experience in the bullet-resistant glass industry, Tony is committed to Total Security Solutions’ customers working to go above and beyond to meet their needs. As a Sales Representative, he works on each project from concept to completion building lasting customer relationships, which brings him a strong sense of accomplishment. Tony enjoys spending time outdoors, as well as coaching soccer, football, and hockey.   


Paul Batista

  // Senior Account Manager

Paul joins TSS with over 20 years experience in professional business and leadership development. Paul manages sales for the Southeastern region of the United States.   


Todd Ross

  // Senior Account Manager

Todd came to TSS in 2016. What he loves most about TSS is our customization and how the various teams within TSS work together to create and fabricate what the customer needs. Todd is proud of his degree in Economics from Michigan State University, which he completed as a non-traditional student while working, being a husband and father, and graduating with honors. He spends his free time coaching high school basketball, attending his children’s events, and spending time with family in northern Michigan.   

Gregg Knappe, Account Representative

Gregg Knappe

  // Account Manager

Joining TSS in 2020, Gregg holds a degree from Northwood University. In his free time, he enjoys Michigan State athletics, boating, working out, golfing, and watching sports.   


Rick Dyc

  // Account Manager

Rick joined TSS in 2021, bringing over 25 years of experience from his time at CMI and Oldcastle APG. He holds a degree from Northern Michigan University. He enjoys family time, softball, bowling, kayaking, and lawn care maintenance.   


Drew Harper

  // Account Manager

Drew holds a degree from Michigan State University and enjoys spending time with family, MSU sports, camping, cooking, hunting, and shooting.   


Montana Reagan

  // Account Manager

Montana joined TSS in 2021 originally as part of our supply chain team. He has grown in his role at TSS and now as sales representative brings a passion for saving lives through the successful execution of bulletproof barrier projects. He is dedicated to providing an exceptional customer experience and ensuring each project successfully comes to completion. Montana holds a degree in Marketing from Michigan State University and in his free time enjoys golfing and riding his motorcycle.   

Matthew Coker

Matthew Coker

  // Account Manager

Matthew has developed a passion for customer service through his experience in the home remodeling industry and corporate cellular service sales. He is dedicated to living out our core values through continuous improvement and being passionate in all he does.  Matthew served our nation as part of the National Guard where he finished his service with the rank of Captain.   

Justin Dolehanty

Justin Dolehanty

  // Account Manager

Justin joined our team in 2023 bringing with him a decade of account management experience. His enthusiasm is matched by his passion for providing exceptional customer service. Throughout his career Justin has focused on building meaningful relationships and ensuring customers choose the best solutions for their projects.   


Amanda Wellman

  // Sales Coordinator

Amanda joined TSS in 2022, bringing 5 years of experience in office and sales management to us. She holds a degree from Lansing Community College. In her free time she enjoys the outdoors, camping, gardening, travel, time with family, and staying active.   


Wayne Tremblay

  // Estimator / Sales Engineer

Joining TSS in 2019, Wayne brings 5 years of experience from his time with Granger Construction and Kiewit. He holds a degree from Western Michigan University. In his free time he enjoys disc golf, hiking, camping, and lawn sports.   



Nick Travers

  // Human Resource Manager

Joining TSS in 2023, Nick brings a wide range of experience to the team with a background in leadership, HR Management, Marketing and Sales. He is passionate about servant leadership, process improvements, and intentional collaboration.   

Tanya Parrish, Finance Manager

Tanya Parrish

  // Finance Manager

Joining TSS in 2021, Tanya brings 8 years of experience from her time at Grupo Antolin Howell and Flawless Finishes. She holds a degree from Cleary University. In her free time, she volunteers for CASA.   

Aimee Wojtowicz, Front Office Manager

Aimee Wojtowicz

  // Front Office Manager

Aimee joined TSS in 2020, bringing 15 years of experience to us from her time with Griswold Engineering. She enjoys spending time with family, outdoor activities, boating, concerts, and travel.   

Ryan Eliasek

General Ledger Accountant

Angie Jennings

Accounts Payable Coordinator

Brian Walk

Accounts Receivable Clerk

Amanda Arnaudo

Data Management Analyst

Kimberly Wright

Office Administrator

Project Management

Eric Malzhan

Senior Project Manager

Kim Last

Project Manager

Dre Callahan

Project Manager

David Pillar

Project Manager

Adam Lager

Project Manager

Ryan Thomas

Project Manager

Ashley Harrison

Project Manager

Yanik Guy

Project Manager

Lily Hayes

Installation Coordinator


Jose (Freddy) Lomeli

Senior Engineer

Joe Kuzich

Project Engineer

Aaron Roznowski


Armando Lomeli


Shawn Kruttlin


Nicholas Vorac


Jacob Clark


Travis Moyer


Cody Campbell


Matthew Bindon

Product Development Engineer

Ravi Grewal

Data and Systems Engineer

Supply Chain

Jason Anderson, Supply Chain Manager

Jason Anderson

  // Supply Chain Manager

Jason joined TSS in 2022, bringing 20 years of experience from his time with AJM Packaging and The Korex Corporation. He holds a degree from Wastenaw Community College. He enjoys spending time with family, listening to music, recording music, car shows, hunting, and fishing.   

Jacklyn Johnson

Supply Chain Specialist

Lauren Bancroft

Shipping Coordinator

Emanuel Dumitrescu


Josie Zabrosky

Inventory Analyst



Charles Andres

  // Production Manager

CJ brings Total Security Solutions many years of experience in the bullet-resistant industry. He is a very driven and competitive individual. CJ enjoys always learning new things, which is a great asset to run the shop floor. When not busy at work, CJ enjoys riding his motorcycle, weight lifting, exercising, and being out on the water. He is passionate about flying and is working on earning his pilot’s license and hoping one day to own his own aircraft.    800.513.1468

Kyle Brannan

Aluminum Team Lead

Bill McGlinchey

Packaging Team Lead

John Minier

Aluminum Shop

Connor Blankenship

Aluminum Shop

Brian Newhouse

Aluminum Shop

David Long

Aluminum Shop / Installer

Derik Hoch

Steel Shop Lead

Noah Baran

General Shop

Charles Clark

General Shop

Kendall Flaughter

General Shop

George Rodriguez


Ricky Harrison

Wood / Waterjet / Parts / Paint Team Lead

Damean Dibean

Wood Shop

Steven Borowiec

Glass Shop

Ryan Harrell

Glass Shop

JJ Podojak

Glass Shop

Gary Baase

Glass Shop

Ronnie Dycus

Glass Shop

Dave Keene

Parts Shop

John Smith

Packaging Lead

Chris Brandt


Alec Morse


Andrew Dyc


Joshua Fletcher


Raymond Loftis


Jacob Hogan

Shipping & Receiving

Jeff Sirrine

Material Handler

Josh Bollinger


Darrin Diederich


Andrew Keeler


James Conely Jr


David Bennett