YOUR BULLETPROOF TEAM

THE EXPERIENCE TO PROTECT. THE COMMITMENT TO RESPOND.

Three decades of experience have made us an award-winning team and industry leader in bulletproof barrier systems, and we bring that expertise to bear on your security challenges. Everything we’ve learned in thousands of installations has been invested in how we assess security risks, how we select materials, how we craft those materials into bullet-resistant systems, and how we install those systems in the business environments of our customers. And while we’ve grown significantly over 30 years, we’ve never lost touch with our foundation – highly responsive customer service.

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JIM RICHARDS // CEO

With decades of experience in the bullet-resistant glass industry, Jim has focused his efforts as CEO at Total Security Solutions on providing the most comprehensive line of bulletproof products and barriers available, as well as unprecedented customer service.

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Leadership

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Christine Sermak

  // Integrator

Joining TSS in 2022, Christine brings 25+ years of experience from her time with Okemos Public Schools and Williamston Public Schools. She holds a degree in English from Aquinas and a Masters degree in Educational Administration from Michigan State University. She enjoys spending time with family, traveling, reading, skiing, and basketball. 

csermak@tssbulletproof.com   

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Jasen Biczak

  // Project Delivery Leader

Jasen joined TSS in 2022 bringing a knack for leadership, a collaborative nature and a passion for continuous improvement and operations. He earned his Bachelor of Science in Manufacturing Engineering from Western Michigan University and has been leading and managing within the manufacturing industry for the last two decades. Additionally, he has supplemented his time as an adjunct professor at Ferris State University teaching Automation and Technology, Continuous Improvement, Industrial Engineering and Automation/System Design.

jbiczak@tssbulletproof.com   

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RICK KNAPPE

  // CFO

As a Crain’s CFO of the Year Finalist, Rick brings to Total Security Solutions many years of finance experience. He has earned his Bachelor of Science Degree in Accounting from Michigan State University and has been a CPA for ten years. What he enjoys most about TSS is being a part of a growing, successful company and also trying to find ways to improve the financial results of the Company. In his spare time, Rick enjoys boating, golfing, traveling, and reading.

rknappe@tssbulletproof.com   


Sales

Matt Clohesy, Sales Manager

Matt Clohesy

  // Sales Manager

Joining TSS in 2021, he brings 20 years of experience from his time with ASSA ABLOY. He enjoys spending time with family, food, and wine. 

mclohesy@tssbulletproof.com   

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BOB GEORGE

  // Senior Sales Consultant

Bob has been an asset to Total Security Solutions since 2011. What he enjoys most about his job the winning of a sale, because he loves to give customers an affordable solution that provides them protection. He also loves working with the great bunch of people at TSS because it is very much a team atmosphere. Bob holds a Bachelor’s Degree in Construction Management from Eastern Michigan University. In his spare time, he enjoys sports, reading, spending time with his kids, bike riding with his wife, and working out.

bgeorge@tssbulletproof.com   

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Bob Hoshaw

  // Senior Account Representative

As an Inside Sales Representative at Total Security Solutions, Bob enjoys the variety of projects he encounters, as well as building relationships with new customers and working on custom projects. He earned his Industrial Design degree from Western Michigan University and also has a Michigan Builder’s License. Bob also brings 30+ years experience in this industry to TSS. He enjoys traveling, playing golf, and watching sports, especially his son’s wrestling.

bhoshaw@tssbulletproof.com   

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LARA PUCKETT

  // National Account Representative

Lara enjoys working closely with key customer contacts. She is passionate about developing, executing, and monitoring strategic annual business plans while working with internal and external customers. She also enjoys promoting partnerships and proactively addressing customer needs and requests in the industry. When not busy working, Lara loves to travel with her family.

lpuckett@tssbulletproof.com   

Tony DiPonio,  Regional Sales Consultant

TONY DIPONIO

  // Regional Sales

With more than 18 years of experience in the bullet-resistant glass industry, Tony is committed to Total Security Solutions’ customers working to go above and beyond to meet their needs. As a Sales Representative, he works on each project from concept to completion building lasting customer relationships, which brings him a strong sense of accomplishment. Tony enjoys spending time outdoors, as well as coaching soccer, football, and hockey.

tdiponio@tssbulletproof.com   

Chris Grilliot, Regional Sales Consultant

Chris Grilliot

  // Regional Sales

With over 25 years of experience in the industry, Chris brings a depth of knowledge and experience to the TSS team. Joining us in 2022 after his time with Oran Safety Glass, Inc. & Grey Mountain Partners - Consolidated Glass Holdings, Chris is dedicated to supporting customers and building relationships. He holds a degree in Marketing from Wright State University and an MBA from McGregor School of Business. He enjoys spending time with family, travel, music, guitar, soccer, hiking, working out, food, and wine.

cgrilliot@tssbulletproof.com   

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Todd Ross

  // Sales Representative

Todd came to TSS in 2016. What he loves most about TSS is our customization and how the various teams within TSS work together to create and fabricate what the customer needs. Todd is proud of his degree in Economics from Michigan State University, which he completed as a non-traditional student while working, being a husband and father, and graduating with honors. He spends his free time coaching high school basketball, attending his children’s events, and spending time with family in northern Michigan.

tross@tssbulletproof.com   

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Ian Hoogerhyde

  // Sales Representative

Ian joins Total Security Solutions as an engineer intern and loves the “family-run” atmosphere and fast-paced environment. He is currently pursuing a bachelor’s degree in business management with a minor in marketing at Cleary University. He enjoys hunting, fishing, and golfing, and has been a competitive baseball player for four years at the college level. 

ihoogerhyde@tssbulletproof.com   

Gregg Knappe, Account Representative

Gregg Knappe

  // Sales Representative

Joining TSS in 2020, Gregg holds a degree from Northwood University. In his free time, he enjoys Michigan State athletics, boating, working out, golfing, and watching sports. 

gknappe@tssbulletproof.com   

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Rick Dyc

  // Sales Representative

Rick joined TSS in 2021, bringing over 25 years of experience from his time at CMI and Oldcastle APG. He holds a degree from Northern Michigan University. He enjoys family time, softball, bowling, kayaking, and lawn care maintenance. 

rdyc@tssbulletproof.com   

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Drew Harper

  // Sales Representative

Drew holds a degree from Michigan State University and enjoys spending time with family, MSU sports, camping, cooking, hunting, and shooting. 

dharper@tssbulletproof.com   

Amanda Wellman, Sales Support

Amanda Wellman

  // Sales Support

Amanda joined TSS in 2022, bringing 5 years of experience in office and sales management to us. She holds a degree from Lansing Community College. In her free time she enjoys the outdoors, camping, gardening, travel, time with family, and staying active. 

awellman@tssbulletproof.com   

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Wayne Tremblay

  // Estimating

Joining TSS in 2019, Wayne brings 5 years of experience from his time with Granger Construction and Kiewit. He holds a degree from Western Michigan University. In his free time he enjoys disc golf, hiking, camping, and lawn sports. 

wtremblay@tssbulletproof.com   


Administration

Mary Mexicotte, HR Manager

Mary Mexicotte

  // HR Manager

Mary joins Total Security Solutions with over 10 years of human resources, people management, and corporate consulting experience.  She is passionate about both music and growing people, which contributed to her earning a Bachelor of Arts in Music and Teaching from Michigan State University.  Mary values the fast pace, high expectations, and growth opportunities existing at TSS.  She appreciates the continuously changing environment.  Outside of work, Mary enjoys spending time with her family, teaching piano/voice lessons, baking, and appreciating the outdoors.

mmexicotte@tssbulletproof.com    800.513.1468

Tanya Parrish, Finance Manager

Tanya Parrish

  // Finance Manager

Joining TSS in 2021, Tanya brings 8 years of experience from her time at Grupo Antolin Howell and Flawless Finishes. She holds a degree from Cleary University. In her free time, she volunteers for CASA. 

tparrish@tssbulletproof.com   

Aimee Wojtowicz, Front Office Manager

Aimee Wojtowicz

  // Front Office Manager

Aimee joined TSS in 2020, bringing 15 years of experience to us from her time with Griswold Engineering. She enjoys spending time with family, outdoor activities, boating, concerts, and travel.

awojtowicz@tssbulletproof.com   

Ryan Eliasek

Finance Specialist

Angie Jennings

Accounts Payable Coordinator

Lizzie Kigar

Front Desk Administrator

Amanda Arnaudo

Data Management Analyst


Project Management

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Dave Paul

  // Manager of Project Management

Joining TSS in 2022, Dave brings 20 years of experience from his time with  Martin Transportation Systems and Ground Penetrating Radar Systems. He holds a degree in Public Safety from Capella University. He enjoys spending time with family, watching movies, and anything outdoors. 

dpaul@tssbulletproof.com   

Eric Malzhn

Senior Project Manager

Kim Last

Project Manager

Tom Zink

Project Manager

Becky Hunter

Project Manager

Dre Callahan

Project Manager

David Pillar

Project Manager

Sarah Runyan

Project Manager

Adam Lager

Project Manager


Engineering

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Jeremy Grunn

  // Engineering Manager

Jeremy joins Total Security Solutions after previously working at ABC Group. He has degrees in mechanical engineering and earth science from Eastern Michigan University and looks forward to the ability to innovate and contribute positively to TSS. His hobbies include writing, playing music, backpacking, woodworking, and automotive restoration. He is an Eagle Scout who regularly volunteers his time as the Expansion Director for the Phi Sigma Phi National Fraternity, holds a patent, and was even a country singer in Nashville.

jgrunn@tssbulletproof.com   

Mario Rangel

Engineer

Joe Kuzich

Project Engineer

Aaron Roznowski

Engineer

Armando Lomeli

Engineer

Shawn Kruttlin

Engineer

Warren Livingston

Engineer

Nicholas Vorac

Engineer

Jacob Clark

Engineer


Supply Chain

Jason Anderson, Supply Chain Manager

Jason Anderson

  // Supply Chain Manager

Jason joined TSS in 2022, bringing 20 years of experience from his time with AJM Packaging and The Korex Corporation. He holds a degree from Wastenaw Community College. He enjoys spending time with family, listening to music, recording music, car shows, hunting, and fishing. 

janderson@tssbulletproof.com   

Jacklyn Johnson

Supply Chain Specialist

Montana Reagan

Supply Chain Specialist

Chris Miller

Supply Chain Specialist

Lauren Bancroft

Shipping Coordinator


Production

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Charles Andres

  // Production Manager

CJ brings Total Security Solutions many years of experience in the bullet-resistant industry. He is a very driven and competitive individual. CJ enjoys always learning new things, which is a great asset to run the shop floor. When not busy at work, CJ enjoys riding his motorcycle, weight lifting, exercising, and being out on the water. He is passionate about flying and is working on earning his pilot’s license and hoping one day to own his own aircraft.

candres@tssbulletproof.com    800.513.1468

Dakota Fike

Production Assistant

Kyle Brannan

Aluminum Shop

Richard Mayes

Aluminum Shop

Bill McGlinchey

Aluminum Shop

John Minier

Aluminum Shop

Connor Blankenship

Aluminum Shop

Brian Newhouse

Aluminum Shop

David Long

Aluminum Shop / Installer

Derik Hoch

Steel Shop Lead

Noah Baran

General Shop

Charles Clark

General Shop

Dylan Diederich

General Shop

Kendall Flaughter

General Shop

George Rodriguez

Warehouse

Ricky Harrison

Glass Shop Lead

Steven Borowiec

Glass Shop

Ryan Harrell

Glass Shop

JJ Podojak

Glass Shop

Dave Keene

Parts Shop

John Smith

Packaging Lead

Chris Brandt

Packaging

Jacob Hogan

Shipping & Receiving

Jeff Sirrine

Material Handler

Adam Cyr

Installation Coordinator

Josh Bollinger

Installation

Jeff Demko

Installation

Darrin Diederich

Installation

Chris Shaw

Installation