Three decades of experience have made us an award-winning team and industry leader in bulletproof barrier systems, and we bring that expertise to bear on your security challenges. Everything we’ve learned in thousands of installations has been invested in how we assess security risks, how we select materials, how we craft those materials into bullet-resistant systems, and how we install those systems in the business environments of our customers. And while we’ve grown significantly over 30 years, we’ve never lost touch with our foundation – highly responsive customer service.



With decades of experience in the bullet-resistant glass industry, Jim has focused his efforts as CEO at Total Security Solutions on providing the most comprehensive line of bulletproof products and barriers available, as well as unprecedented customer service.

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Christine Sermak profile picture

Christine Sermak

  // COO

Christine Sermak is the Total Security Solutions Chief Operating Officer. In her role, she ensures that all company operations run smoothly, solves problems, oversees professional development, and promotes a positive company culture.

Christine came to TSS after nearly thirty years in the education field, where she worked as a principal, athletic director, teacher, and coach. Christine is passionate about removing barriers to enable success and empowering people to achieve their goals. She was drawn to the high-performance nature of the TSS team, the company culture, and it's focus on safety and security.

Christine holds a Bachelor of Arts from Aquinas College and a Master of Arts in Leadership and Administration from Michigan State University. She also served on the Executive Board of Directors and in the role of President for the Basketball Coaches Association of Michigan for many years. Christine has been inducted into two Halls of Fame as a student-athlete and coach.

Christine enjoys experiencing the world through travel, supporting women in sports, and bringing EOS to life. Her recommended read is The Five Dysfunctions of a Team by Patrick Lencioni.   

Rick Knappe


  // CFO

Rick Knappe is Total Security Solutions’ Chief Financial Officer. In his role, Rick handles all financial reporting activities, risk management, banking relationships, treasury management, day-to-day management of the financial department, and planning and forecasting. 

Rick came to TSS after 30 years working as a certified public accountant, and as FO at privately-held manufacturing companies. As the TSS CFO, Rick is passionate about being part of a successful, growing business and supporting TSS’ achievements. He also enjoys finding new ways to improve the financial results of the company.

Rick holds a Bachelor of Science in Accounting from Michigan State University. He’s a two-time finalist for Crain’s CFO of the Year award! Rick is passionate about volunteering with his church, boating, golfing, traveling, and reading. His recommended read is anything by John Grisham.   

Jason Biczak

Jasen Biczak

  // CPDO

Jasen Biczak is the Total Security Solutions Chief Product Delivery Officer. In his role, he ensures that supply chain, project management, engineering, manufacturing, and installation teams deliver successful projects for every customer. 

Jasen came to TSS after starting his career as a manufacturing engineer in the aerospace and automotive industries, where he helped expand a manufacturing facility in Mexico, supported a thousand-employee plant as a manufacturing manager, and supported other facilities as a continuous improvement manager using lean manufacturing principles.

Jasen is passionate about using data analytics, lean principles, and a systematic approach to create and sustain efficient manufacturing practices. He was drawn to the pace, solving challenging problems, growth, and the fantastic team at TSS. Jasen holds a Bachelor of Science in Engineering (Manufacturing) degree from Western Michigan University.

After spending four years as an adjunct professor at Ferris State University, he’s also passionate about helping employees grow in their knowledge and careers. Jasen enjoys doing home improvement projects in his free time. Jasen’s recommended reads are Lean Production Simplified by Pascal Dennis and the Toyota Way Fieldbook by David Meier and Jeffrey K. Liker.   

Paul LaVigne - CMO Headshot


  // CMO

Paul La Vigne is the Total Security Solutions Chief Marketing Officer. In his role, Paul guides the TSS marketing strategy, tactics, and activities. 

Paul came to TSS after decades in communications, marketing, and technology. In fact, over his career, Paul has co-founded two non-profit associations and four companies, one of which was a marketing and advertising agency that he owned and operated for thirty years. 

As the TSS Chief Marketing Officer, Paul is passionate about shaping the direction of TSS’ marketing so the company can achieve its goals. He was drawn to the industry because he believes in improving people’s lives by helping TSS deliver ballistic systems that save lives.

Paul holds a Bachelor's degree in Communications from Eastern Michigan University as well as multiple post-graduate certifications. He serves as an advisor to Cornerstone University's digital marketing program. Paul is passionate about community service, traveling with his family, and teaching taekwondo. His recommended reads are Start With Why by Simon Sinek and What the Heck is EOS by Gino Wickman.   




  // Sales Manager

Chad is an accomplished team leader with 16 plus years of experience in driving sales and revenue in a highly competitive industry. He is an expert communicator with an understanding of business-to-business sales as well as business-to-consumer. His dedication to team building with expertise in training, strategy, and talent development is evident as he leads our sales team. Chad's knack for creative problem solving drives exceptional client service, positive conflict resolution mediation, and company culture.

Chad plays an invaluable role at TSS, overseeing multiple companies and staff, including estimators, sales account managers, business admins, and technical specialists. He is responsible for talent development, training, and implementing processes to improve performance nationwide.   



  // Senior Account Manager

Bob has been an asset to Total Security Solutions since 2011. What he enjoys most about his job the winning of a sale, because he loves to give customers an affordable solution that provides them protection. He also loves working with the great bunch of people at TSS because it is very much a team atmosphere. Bob holds a Bachelor’s Degree in Construction Management from Eastern Michigan University. In his spare time, he enjoys sports, reading, spending time with his kids, bike riding with his wife, and working out.   


Bob Hoshaw

  // Senior Account Manager

As an Inside Sales Representative at Total Security Solutions, Bob enjoys the variety of projects he encounters, as well as building relationships with new customers and working on custom projects. He earned his Industrial Design degree from Western Michigan University and also has a Michigan Builder’s License. Bob also brings 30+ years experience in this industry to TSS. He enjoys traveling, playing golf, and watching sports, especially his son’s wrestling.   


Jordan Adams

  // Senior Account Manager

Joining TSS in 2023, Jordan brought over 6 years of commercial construction experience as an Operational Leader and 10 years of sales experience. Jordan is passionate about providing an exceptional customer experience and building relationships.   


Paul Batista

  // Senior Account Manager

Paul joins TSS with over 20 years experience in professional business and leadership development. Paul manages sales for the Southeastern region of the United States.   


Todd Ross

  // Senior Account Manager

Todd came to TSS in 2016. What he loves most about TSS is our customization and how the various teams within TSS work together to create and fabricate what the customer needs. Todd is proud of his degree in Economics from Michigan State University, which he completed as a non-traditional student while working, being a husband and father, and graduating with honors. He spends his free time coaching high school basketball, attending his children’s events, and spending time with family in northern Michigan.   

Gregg Knappe, Account Representative

Gregg Knappe

  // Account Manager

Joining TSS in 2020, Gregg holds a degree from Northwood University. In his free time, he enjoys Michigan State athletics, boating, working out, golfing, and watching sports.   


Drew Harper

  // Account Manager

Drew holds a degree from Michigan State University and enjoys spending time with family, MSU sports, camping, cooking, hunting, and shooting.   

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Montana Reagan

  // Account Manager

Montana joined TSS in 2021 originally as part of our supply chain team. He has grown in his role at TSS and now as sales representative brings a passion for saving lives through the successful execution of bulletproof barrier projects. He is dedicated to providing an exceptional customer experience and ensuring each project successfully comes to completion. Montana holds a degree in Marketing from Michigan State University and in his free time enjoys golfing and riding his motorcycle.   

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Matthew Coker

  // Account Manager

Matthew has developed a passion for customer service through his experience in the home remodeling industry and corporate cellular service sales. He is dedicated to living out our core values through continuous improvement and being passionate in all he does.  Matthew served our nation as part of the National Guard where he finished his service with the rank of Captain.   

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Justin Dolehanty

  // Account Manager

Justin joined our team in 2023 bringing with him a decade of account management experience. His enthusiasm is matched by his passion for providing exceptional customer service. Throughout his career Justin has focused on building meaningful relationships and ensuring customers choose the best solutions for their projects.   

Geoff Zaleski

Geoff Zaleski

  // Account Manager

Geoff joined the TSS team with over 7 years of experience in sales and account management. He is passionate about building relationships and providing solutions for customers. In his free time Geoff enjoys spending quality time with his family and all things Detroit sports.   

Nicki Blackburn

Nicki Blackburn

  // Account Manager

Nicki has over 13 years of professional sales experience and a passion for mentoring others and helping both her team and customers reach their goals. In her role, Nicki provides a high level of communication and a positive customer experience.  In her free time she enjoys spending time with her family and her dog Bentley.   

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Lily Hayes

  // Associate Account Manager

Lily joined TSS in 2023 and quickly grew within our Project Management Department. Since joining the sales team, Lily's background in operations and project delivery have provided her with unique planning and problem solving skills. She holds a degree in Marketing from Franciscan University and is passionate about making connections and providing an excellent customer experience.   


Wayne Tremblay

  // Estimator / Sales Engineer

Joining TSS in 2019, Wayne brings 5 years of experience from his time with Granger Construction and Kiewit. He holds a degree from Western Michigan University. In his free time he enjoys disc golf, hiking, camping, and lawn sports.   

Jordan Leyder

Jordan Leyder

  // Estimator

Joining TSS in 2022, Jordan brings 4 years of sales experience, with a specialty in estimating to the team. He holds a degree from Cleary University. In his free time he enjoys golfing, hunting, fishing, and other outdoor sports.   



Nick Travers

  // Human Resource Manager

Joining TSS in 2023, Nick brings a wide range of experience to the team with a background in leadership, HR Management, Marketing and Sales. He is passionate about servant leadership, process improvements, and intentional collaboration.   

Tanya Parrish, Finance Manager

Tanya Parrish

  // Finance Manager

Joining TSS in 2021, Tanya brings 8 years of experience from her time at Grupo Antolin Howell and Flawless Finishes. She holds a degree from Cleary University. In her free time, she volunteers for CASA.   

Aimee Wojtowicz, Office Manager

Aimee Wojtowicz

  // Office Manager

Aimee joined TSS in 2020, bringing 15 years of experience to us from her time with Griswold Engineering. She enjoys spending time with family, outdoor activities, boating, concerts, and travel.   

Ryan Eliasek

General Ledger Accountant

Jenna Carr

HR Generalist

Amanda Wellman

Accounts Receivable Coordinator

Amanda Arnaudo

Data Management Analyst

Kimberly Wright

Office Administrator

Project Management


Stephen Nelson

  // PM Manager

Stephen brings over 20 years of leadership experience in both manufacturing and medical device engineering to the TSS Project Management department. He holds a degree in economics from the University of Michigan. In his free time he enjoys hunting, golfing, and spending time with family.   

Eric Malzhan

Senior Project Manager

Don Jordan

Installation Manager

Kim Last

Project Manager

Dre Callahan

Project Manager

Adam Lager

Project Manager

Ryan Thomas

Project Manager

Ashley Harrison

Project Manager

Yanik Guy

Project Manager

Marieke Carter

Installation Coordinator

Rick Dyk

Field Measurement Technician

Travis Bricker

Field Measurement Technician


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Ben Wingblad

  // Engineering Manager

Ben Wingblad joined TSS with 15+ years of leadership in manufacturing roles. Each day he brings a passion for achieving rapid growth through continuous improvement. In his role he oversees all engineering projects, processes, and timelines. Ben is a great leader with a talent for working with people and elevating those around him.   

Jose (Freddy) Lomeli

Senior Engineer

Joe Kuzich

Project Engineer

Aaron Roznowski


Armando Lomeli


Shawn Kruttlin


Jacob Clark


Travis Moyer


Steve Haller


Cody Campbell


Paul Miles


Stephen Lockwood


Kyle Peazel


Dorecy Crank


Matthew Bindon

Product Development Engineer

Ravi Grewal

Technical Solutions Architect

Supply Chain

Jason Anderson, Supply Chain Manager

Jason Anderson

  // Supply Chain Manager

Jason joined TSS in 2022, bringing 20 years of experience from his time with AJM Packaging and The Korex Corporation. He holds a degree from Wastenaw Community College. He enjoys spending time with family, listening to music, recording music, car shows, hunting, and fishing.   

Jacklyn Johnson

Supply Chain Specialist

Lauren Bancroft

Shipping Coordinator

Josie Zabrosky

Inventory Analyst



Charles Andres

  // Production Manager

CJ brings Total Security Solutions many years of experience in the bullet-resistant industry. He is a very driven and competitive individual. CJ enjoys always learning new things, which is a great asset to run the shop floor. When not busy at work, CJ enjoys riding his motorcycle, weight lifting, exercising, and being out on the water. He is passionate about flying and is working on earning his pilot’s license and hoping one day to own his own aircraft.    800.513.1468

Kyle Brannan

Aluminum Team Lead

Bill McGlinchey

Packaging Team Lead

John Minier

Aluminum Shop

Connor Blankenship

Aluminum Shop

Brian Newhouse

Aluminum Shop

David Long

Aluminum Shop / Installer

Derik Hoch

Steel Shop Lead

Chris Blair

Steel Shop

Kevin Raymo

Steel Shop

Skylar Green

Steel Shop

Sean Goodwin

Steel Shop

Thomas Sambaer

Steel Shop

Charles Clark

General Shop

Thomas Sambaer


George Rodriguez


Ricky Harrison

Wood / Waterjet / Parts / Paint Team Lead

Steven Borowiec

Glass Shop

Ryan Harrell

Glass Shop

JJ Podojak

Glass Shop

Gary Baase

Glass Shop

Dave Keene

Parts Shop

John Smith

Packaging Lead

Chris Brandt


Richard Fox


Alec Morse


Andrew Dyc


Logan Boose


Samuel Ross


Jacob Hogan

Shipping & Receiving

Jeff Sirrine

Material Handler

Andrew Keeler


James Conely Jr


John Kinney


Eric Hawkins


David Bennett


Christopher Graves


Marcus Socey