Bulletproof Barrier FAQs

Choosing the Right Bullet-Resistant Barrier

Any discussion of “valued assets” must begin with your employees and staff. They are key to your success as a business, resources that are almost impossible to replace. Even if you can look beyond their value as human beings, as members of your business “family,” they remain one of your most expensive investments. What’s the cost of replacing them versus the cost of protecting them? What impact does that comparison have on your insurance premiums? What about the cost of negative publicity? Regardless of what you have in the vault or the cash drawer, your most valuable asset – and the one you can least afford to squander – is the welfare of your employees.

Order Inquiries

Estimated delivery dates are best derived from information provided by the freight company. When materials ship from the fabricating facility, Total Security Solutions will send an email containing a tracking number, as well as the Bill of Lading number from the freight company, to the contact identified on the order. Tracking information will be available after 5:00pm EST. For additional information on the status of an order, please contact your Salesperson or Project Manager at Total Security Solutions. Hours of operation are Monday thru Friday 7:30am–4:30pm.


You should have received an envelope, containing an installation packet, attached to the materials in the shipping container. Installation instructions are also available on our website for most applications. Installation packets are not project specific, however, since most setups are customized to each individual’s needs. The installation packets serve as presentational guidelines only.

All pieces of channel have a handwritten number on the bottom side. Horizontal pieces will simply have a number, whereas vertical channel pieces will have a number followed by the abbreviation “vert”. Starting from the far left (as facing from the customer side), the channel piece labeled “1” will be the first channel placed on the counter, followed sequentially by additional channel pieces until the channel butts into the right hand wall of the system.


To clean aluminum stock materials, gently wipe them down with a cloth dipped in lacquer thinner. Acrylics and polycarbonates can be cleaned by using the provided 210 Glass Cleaner and a soft cotton cloth or micro-fiber towel. Additional 210 Glass Cleaner may be purchased through Total Security Solutions or you can also use a diluted solution of 5% Dawn dish soap to 1 gallon of water. Glass-Clad Polycarbonates can be cleaned using standard glass cleaning products with a non-ammonia base.