Case Study
Peoples Bank of Kentucky

After three rural branches were robbed, Peoples Bank of Kentucky decided it was time to protect their employees by installing bulletproof barriers.

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Peoples Bank of Kentucky

The Problem: Unsecured Teller Lines

Peoples Bank experienced robberies at three different rural branches and leadership was concerned about the continued safety of their employees. Southeast Banking Systems (SBS), a third-party contractor specializing in bank security, approached TSS about the project. One of Peoples Bank’s priorities was to increase protection both above and below the counter. This would require installing ballistic fiberglass behind the wood paneling to help protect any employees taking shelter below the countertop.

TSS' Systems Approach

Project Consulting

This project was right in TSS’ wheelhouse. Mike Macon from SBS sent pictures of the security system they wanted to match. Bob Hoshaw, sales consultant at TSS, has extensive experience with solutions for financial institutions and quickly delivered a project estimate and set expectations with the client. Juggling two different installations required some coordination, but TSS project manager Tom Zink handled everything without any issues.

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DESIGN & ENGINEERING

A different ballistic barrier manufacturer had previously installed teller windows at one branch. The new teller systems would have to replicate the existing systems for two additional branches. TSS got to work reviewing pictures of the existing teller windows and creating a customized solution that matched the barrier already in place and blended in with each branch's surrounding aesthetic. 

FABRICATION & ASSEMBLY

The two branches were not identical. Each needed baffle-style teller windows, deal trays, package passers, and fiberglass panels below the countertops, but the two systems had to be unique. Before fabricating any of the components, TSS sent a technician out to do field measurements and ensure the components fit seamlessly around the decorative countertops. 

Delivery & Installation

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Teller Counters

TSS retrofitted bank teller counters at two different branches with a Level 1 uncoated acrylic system, implementing stainless steel deal trays, package passers, and fiberglass behind the countertop from the waistline down. As a result, employees feel safer and experience less anxiety about additional robberies in the future. Any aesthetic concerns the client had were immediately alleviated—the systems blended with the surrounding aesthetics, continuing the open and welcoming atmosphere the bank’s customers were accustomed to.

"It looks very nice and blends in well. I was worried the customers would think we were blocking them out, but I was shocked at how well you can see and hear through the new teller windows. Everything fits together seamlessly. Most people just think it’s a nice Covid barrier.”

Mary Jane Pettit
People’s Bank Vice President and Marketing Communications

During installation, there was a hiccup: a measuring error resulted in one of the pieces being the wrong size. For other ballistic barrier manufacturers, this might mean pausing the installation, shipping out another piece, and finishing it at a later date. Instead, TSS installers cut a new piece of acrylic right there in the parking lot with the tools they had with them. As a result, they prevented inconvenient project delays.

Installation took place during the evening hours to minimize any disruptions to the branches' normal operation. Technicians started working around 6 p.m. and finished at 12:30 that evening, even after completing additional on-site measurements. The two branches were fairly close geographically, allowing TSS to complete the installations on back-to-back days.

Bulletproof Components Used

One bulletproof window or door does not instantly create a more secure bank. It takes a variety of products working together to achieve a solution that fits your security and aesthetic needs.

One More Bank, Secured

Since 2004, TSS has helped countless banks and financial institutions increase their bulletproof protection without compromising on functionality or aesthetics. Our unique systems approach to security and experience with bulletproof products ensure we can find a solution that works for everyone.

A PDF version of this case study is available if you'd like to learn more about our work with Peoples Bank of Kentucky. 

Peoples Bank of Kentucky Case Study

Request a Consultation From TSS

TSS is ready to help make your next bulletproof project a success. Whether you’re coming to us with engineered plans or you’d like to talk through your options, TSS is on your side. To get started, reach out to us and request a consultation. We look forward to speaking with you!

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About TSS

Founded in 2004, TSS’ purpose is simple: to be the industry leader in protecting people and property from physical attacks. Our professional in-house design, manufacturing, and installation teams enable us to deliver total security solutions that are customized to your needs with the fastest speed to completion and an exceptional customer experience. Today, with staff and locations nationwide, we have secured tens of thousands of buildings, ensuring daily Physical Security for What Matters Most™.