Case Study
Peoples Bank of Kentucky
After three rural branches were robbed, Peoples Bank of Kentucky decided it was time to protect their employees by installing bulletproof barriers.
The Problem: Unsecured Teller Lines
Peoples Bank experienced robberies at three different rural branches and leadership was concerned about the continued safety of their employees. Southeast Banking Systems (SBS), a third-party contractor specializing in bank security, approached TSS about the project. One of Peoples Bank’s priorities was to increase protection both above and below the counter. This would require installing ballistic fiberglass behind the wood paneling to help protect any employees taking shelter below the countertop.
TSS' Systems Approach
Project Consulting
This project was right in TSS’ wheelhouse. Mike Macon from SBS sent pictures of the security system they wanted to match. Bob Hoshaw, sales consultant at TSS, has extensive experience with solutions for financial institutions and quickly delivered a project estimate and set expectations with the client. Juggling two different installations required some coordination, but TSS project manager Tom Zink handled everything without any issues.
DESIGN & ENGINEERING
A different ballistic barrier manufacturer had previously installed teller windows at one branch. The new teller systems would have to replicate the existing systems for two additional branches. TSS got to work reviewing pictures of the existing teller windows and creating a customized solution that matched the barrier already in place and blended in with each branch's surrounding aesthetic.
FABRICATION & ASSEMBLY
The two branches were not identical. Each needed baffle-style teller windows, deal trays, package passers, and fiberglass panels below the countertops, but the two systems had to be unique. Before fabricating any of the components, TSS sent a technician out to do field measurements and ensure the components fit seamlessly around the decorative countertops.
Delivery & Installation
Teller Counters
TSS retrofitted bank teller counters at two different branches with a Level 1 uncoated acrylic system, implementing stainless steel deal trays, package passers, and fiberglass behind the countertop from the waistline down. As a result, employees feel safer and experience less anxiety about additional robberies in the future. Any aesthetic concerns the client had were immediately alleviated—the systems blended with the surrounding aesthetics, continuing the open and welcoming atmosphere the bank’s customers were accustomed to.
One More Bank, Secured
Since 2004, TSS has helped countless banks and financial institutions increase their bulletproof protection without compromising on functionality or aesthetics. Our unique systems approach to security and experience with bulletproof products ensure we can find a solution that works for everyone.
A PDF version of this case study is available if you'd like to learn more about our work with Peoples Bank of Kentucky.
Request a Consultation From TSS
TSS is ready to help make your next bulletproof project a success. Whether you’re coming to us with engineered plans or you’d like to talk through your options, TSS is on your side. To get started, reach out to us and request a consultation. We look forward to speaking with you!
About TSS
Founded in 2004, TSS’ purpose is simple: to be the industry leader in protecting people and property from physical attacks. Our professional in-house design, manufacturing, and installation teams enable us to deliver total security solutions that are customized to your needs with the fastest speed to completion and an exceptional customer experience. Today, with staff and locations nationwide, we have secured tens of thousands of buildings, ensuring daily Physical Security for What Matters Most™.