Your Bulletproof Team

The experience to protect. The commitment to respond.

Three decades of experience have made us an award-winning team and industry leader in bulletproof barrier systems, and we bring that expertise to bear on your security challenges. Everything we’ve learned in thousands of installations has been invested in how we assess security risks, how we select materials, how we craft those materials into bullet-resistant systems, and how we install those systems in the business environments of our customers. And while we’ve grown significantly over 30 years, we’ve never lost touch with our foundation – highly responsive customer service.

Jim Richards

CEO

With more than 20 years of experience in the bullet-resistant glass industry, Jim has focused his efforts as CEO at Total Security Solutions on providing the most comprehensive line of bulletproof products and barriers available, as well as unprecedented customer service.

Read more about Jim Richards

 

Rick Knappe

Rick Knappe

As a Crain’s CFO of the Year Finalist, Rick brings to Total Security Solutions many years of finance experience. He has earned his Bachelor of Science Degree in Accounting from Michigan State University and has been a CPA for ten years. What he enjoys most about TSS is being a …

Jean Rozenboom

Jean Rozenboom

Jean joins Total Security Solutions with a wealth of knowledge and experience in areas of IT, finance, accounting, and human resource. She has earned her BS degree in Business Administration and Majored in Accounting. What Jean enjoys most about working at TSS is the fast pace and the exposure to …

Bob George

Bob George

Bob has been an asset to Total Security Solutions since 2011. What he enjoys most about his job the winning of a sale, because he loves to give customers an affordable solution that provides them protection. He also loves working with the great bunch of people at TSS because it …

Lara Puckett

Lara Puckett

Lara enjoys working closely with key customer contacts. She is passionate about developing, executing, and monitoring strategic annual business plans while working with internal and external customers. She also enjoys promoting partnerships and proactively addressing customer needs and requests in the industry. When not busy working, Lara loves to travel …

Tony DiPonio

Tony DiPonio

With more than 18 years of experience in the bullet-resistant glass industry, Tony is committed to Total Security Solutions’ customers working to go above and beyond to meet their needs. As a Sales Representative, he works on each project from concept to completion building lasting customer relationships, which brings him …

Bob Hoshaw

Bob Hoshaw

As an Inside Sales Representative at Total Security Solutions, Bob enjoys the variety of projects he encounters, as well as building relationships with new customers and working on custom projects. He earned his Industrial Design degree from Western Michigan University and also has a Michigan Builder’s License. Bob also brings …

Sandra Peralta

Sandra Peralta

Sandra joined Total Security Solutions from California with eight years in the bulletproof industry. She loves building and maintaining relationships with clients, and she enjoys working together with each client to integrate bullet resistant products into a new or existing business. Sandra has been in the security business for almost …

Stacey Armes

Stacey Armes

Stacey has been with Total Security Solutions since 2014 and brought with her over eight years of experience in the bullet resistant industry. She has studied Criminal Justice at East Los Angeles college and has her California Real Estate License. Stacey enjoys working with the many different customers this industry …

Todd Ross

Todd Ross

Todd came to TSS in 2016. What he loves most about TSS is our customization and how the various teams within TSS work together to create and fabricate what the customer needs. Todd is proud of his degree in Economics from Michigan State University, which he completed as a non-traditional student …

Steve Usiak

Steve Usiak

Steve joins Total Security Solutions after gaining experience working in sales, project management, and construction. Steve has a degree in packaging engineering from MSU. What he enjoys most about TSS is interacting with customers, the variety of projects, and the team. An avid outdoorsman, Steve hunts, fishes, and has coached …

Jeremy Grunn

Jeremy Grunn

Jeremy joins Total Security Solutions after previously working at ABC Group. He has degrees in mechanical engineering and earth science from Eastern Michigan University and looks forward to the ability to innovate and contribute positively to TSS. His hobbies include writing, playing music, backpacking, woodworking, and automotive restoration. He is …

Armando Lomeli

Armando Lomeli

Armando is a veteran to the industry, having over 7 years of experience with bullet resistant systems and an additional 4 years of experience in the storefront industry. He earned his Certificate of Achievement in Computer Drafting at Saddleback Community College while studying Network Administration. Armando is immensely creative, as …

Joe Kuzich

Joe Kuzich

Joe joins Total Security Solutions after serving as Lead Engineer at GLW Detroit and a Senior Project Engineer at Duo-Gard Industries. He holds a Master’s and B.S. in Architecture from Lawrence Technological University, as well as an A.S. from Henry Ford Community College. At TSS, he most enjoys finding solutions …

Ian Hoogerhyde

Ian Hoogerhyde

Ian joins Total Security Solutions as an engineer intern and loves the “family-run” atmosphere and fast-paced environment. He is currently pursuing a bachelor’s degree in business management with a minor in marketing at Cleary University. He enjoys hunting, fishing, and golfing, and has been a competitive baseball player for four …

Kristi Crow

Kristi Crow

Kristi joins Total Security Solutions as a project manager with 11 years of experience in supply chain and project management for large consumer goods corporations. She has a bachelor’s degree in supply chain management and a passion for working with customers and solving their problems, no matter how challenging. In …

Eric Malzahn

Eric Malzahn

Eric’s role allows him to work on a variety of projects and he particularly enjoys the challenge of bidding larger, custom installations. These projects require him to develop bullet-resistant barrier systems that satisfy the customer’s needs and architect’s design while still aligning with Total Security Solutions’ capabilities. Eric holds both …

Calvin Freeman

Calvin Freeman

Calvin joins Total Security Solutions as a project manager after previously working with the Schindler Group in San Francisco. What he enjoys most about working at TSS is being a part of a niche trade where attention to detail and customer service is key. He has a B.A. from Oakland …

Tom Zink

Tom Zink

Tom joins Total Security Solutions as a project manager after previously working at Signs by Crannie. Always up for a good challenge, what he enjoys most about TSS is the fast-paced environment and being a part of the TSS team. He is a graduate of Aquinas College, where he was …

Angela Brown

Angela Brown

Angela enjoys working with people, resolving problems, coming up with new ideas, and learning new things. She is an Engineering Journeyman from the US Airforce, has a BA from Sienna Heights as well as an MBA from Baker College. In her free time, she enjoys acrylic painting, drawing, and spending …

Shawn Kruttlin

Shawn Kruttlin

Shawn is a experienced CAD designer who enjoys seeing projects from start to finish. He has a B.S in Architectural studies from Lawrence Tech University. Shawn enjoys spending time with family, being outside and learning new things. He also enjoys snowmobiling and has an interest in cars.

Aaron Roznowski

Aaron Roznowski

Aaron came to TSS as an experienced engineer, having earned his B.S in Mechanical Engineering from Michigan Technological University. Aaron enjoys hunting, archery, fishing, and camping. He likes to learn new things and enjoys military and war history.

Charlotte Tracy

Charlotte Tracy

Charlotte brings many years experience working with customers, vendors and solving problems to build a better business relationship between customers and vendors. In her free time she enjoys cooking and considers herself a “foodie”, and likes to spend time with family and friends. She also enjoys wine tasting and baseball …

Charles Andres

Charles Andres

CJ brings Total Security Solutions many years of experience in the bullet resistant industry. He is a very driven and competitive individual. CJ enjoys always learning new things, which is a great asset to run the shop floor. When not busy at work, CJ enjoys riding his motorcycle, weight lifting, …

Dave Long

Dave Long

Dave works both in the Aluminum Fabrication department at our manufacturing facility in Michigan, as well as on-the-road as one of our installers. As an Aluminum Fabricator, he is in charge of cutting and assembling all aluminum frames and aluminum-style doors. What Dave enjoys most, however, is getting to travel …

Kyle Brannan

Kyle Brannan

Kyle is in charge of operating our Techni Waterjet Intec i510, which has the ability to cut through nearly any material up to 6″ thick. Based on engineering drawings, he programs the water-jet CNC to cut our intricate fiberglass, stainless steel, and cold rolled steel parts for the various departments …

William Clark

William Clark

Formerly a bridge construction contractor, William enjoys putting his skills to work as an Aluminum Fabricator to build a finish grade bullet-resistant product that both looks good and provides a valuable function – protecting the lives of your employees. A regular “do-it-yourselfer,” he is skilled in plumbing, electrical, carpentry and …

Darrin Diederich

Darrin Diederich

Total Security Solutions manufactures all bullet-resistant barrier components in-house, from countertops, cash trays, door and window frames to milling custom pieces of acrylic glass. As both an Aluminum Fabricator and Installer at Total Security Solutions, Darrin enjoys striving for perfection as well as learning about our bullet-resistant products. In his spare …

Chris Clufetos

Chris Clufetos

Chris joined our team with years of previous manufacturing experience as well as expertise in metal finishing. He loves the people he gets to work alongside at TSS and enjoys the challenge of our fast-paced work environment. Chis is a high school graduate with a passion for action sports, snowboarding, …

Ricky Harrison, Jr.

Ricky Harrison, Jr.

Ricky works in our Glass Fabrication department cutting acrylic materials to a blank size, ensuring the best optimization of the product. He is also in charge of inspecting all products going into and out of the saw for compliance to quality standards. Ricky brings an artistic eye to the job …

Steven Borowiec

Steven Borowiec

Steven joins Total Security Solutions as a CNC operator and enjoys the fast-paced environment and the satisfaction and physical nature of transforming materials into a finished product. He is a graduate of Livonia Stevenson HS and Northern Michigan University. He likes camping, snowboarding, swimming, traveling, biking, and bonfires. He is …

Ian Hetrick

Ian Hetrick

Ian brings experience from many years at a local glass company. He enjoys the similar applications and installations but mostly looks forward to learning new things in all areas of the shop. Outside of work, Ian enjoys spending time with his family, fishing, watching football, and camping. In addition to …

Derik Hoch

Derik Hoch

Derik came to TSS in August 2014 and quickly made his mark in the steel shop as a welder/fabricator. He earned his M-Tec Welding Certificate. Derik enjoys horseback riding and hunting, especially big game hunting. He also enjoys tinkering with and riding his motorcycle, watching movies, eating spicy food, and …

Dave Keene

Dave Keene

Originally hired to work in the wood shop, Dave now has over 12 years of cabinet and countertop experience. He has worked in various departments at TSS, making him an incredibly well-rounded employee. Recently, he has been cross-training in the aluminum shop; however, at any time you may find him …

Brian Newhouse

Brian Newhouse

In charge of all aluminum components of our bullet-resistant barriers, Brian cuts and pre-drills the fastening and mounting holes, cuts and assembles the aluminum framing and aluminum-style doors. He is also one of our installers and enjoys being able to see the finished product as well as meeting hundreds of …

Joe Rogers

Joe Rogers

Joe has over 20 years woodworking/laminating experience that he brings to Total Security Solutions. One of his favorite things about working for TSS is the ability to cross-train in various departments, allowing him to be a part of taking the product to final completion. Joe’s hobbies include traveling, running, mountain …

John Smith

John Smith

The care and quality we invest in every component and every bullet-resistant system carries through packaging, shipping, delivery and installation. John is responsible for inspecting all products prior to packaging for quality control and confirmation of engineering. He enjoys the day-to-day variety of the type of work he does and …

Bill McGlinchey IV

Bill McGlinchey IV

Bill joins Total Security Solutions with a wealth of experience and knowledge after working at Industrial Refractory Consultants. He has previously completed a bricklaying apprenticeship and enjoys the fact that most are unable to do what he does. He takes satisfaction in successfully completing each day of work. His hobbies …

Jason Steiner

Jason Steiner

Jason joined TSS in 2016 and loves the fast-paced work at TSS. He also loves working with such a great team. A certified hi-lo driver with auto/diesel experience, Jason spends his free time with cars or in the outdoors hunting and fishing. He is an avid gamer, enjoys music, and …

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