Team TSS

The experience to protect. The commitment to respond.

Three decades of experience have made us an industry leader in bulletproof barrier systems, and we bring that expertise to bear on your security challenges. Everything we’ve learned in thousands of installations has been invested in how we assess security risks, how we select materials, how we craft those materials into bullet-resistant systems, and how we install those systems in the business environments of our customers. And while we’ve grown significantly over 30 years, we’ve never lost touch with our foundation – highly responsive customer service.

Jim Richards

Jim Richards

CEO
With more than 20 years of experience in the bullet-resistant glass industry, Jim has focused his efforts as CEO at Total Security Solutions on providing the most comprehensive line of bulletproof products and barriers available, as well as unprecedented customer service.

 

Bob George

Bob George

Bob George Sales Manager Contact Me 517.223.7807 x212 bob@demandtss.com Working as a Sales Manager at Total Security Solutions, Bob enjoys interacting with customers to develop a bulletproof barrier system perfectly tailored to their needs, knowing they’re getting the best products on the market. He holds both a Bachelor of Science in Construction Management from Eastern
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Bob Hoshaw

Bob Hoshaw

Bob Hoshaw Inside Sales Representative Contact Me 517.223.7807 x209 bob.h@demandtss.com As an Inside Sales Representative at Total Security Solutions, Bob enjoys the variety of projects he encounters, as well as being able to work closely with customers to meet their security needs. He earned his Industrial Design degree from Western Michigan University and also has
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Tony DiPonio

Tony DiPonio

Tony DiPonio Sales Contact Me 517.223.7807 tony@demandtss.com With more than 18 years of experience in the bullet-resistant glass industry, Tony is committed to Total Security Solutions’ customers working to go above and beyond to meet their needs. As a Sales Representative, he works on each project from concept to completion building lasting customer relationships, which
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Keli Woodall

Keli Woodall

Keli Woodall Accounting and Purchasing Manager Contact Me 517.223.7807 x216 keli@demandtss.com Total Security Solutions’ commitment to growing its annual business, as well as our hardworking employees, are just two of the reasons Keli enjoys her position as Accounting and Purchasing Manager. With a Bachelor’s Degree in Business Administration/Accounting and more than 12 years of operational
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Karen Meade

Karen Meade

Karen Meade Marketing Contact Me 517.223.7807  karen@demandtss.com Working with our external partners, Karen facilitates our online marketing efforts, particularly the Total Security Solutions web site and social media presence. She enjoys learning about our bullet-resistant products and employing her creativity to educate potential customers about Total Security Solutions. Karen earned her Bachelor’s Degree in Journalism
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Ashley Smith

Ashley Smith

Ashley Cyster-Smith Administrative Assistant Contact Me 517.223.7807  ashley@demandtss.com Working as an Administrative Assistant at Total Security Solutions, Ashley enjoys the company atmosphere and assisting both customers and employees in any way she can. She is currently pursuing her Bachelor’s Degree in Elementary Education from Michigan State University. Ashley likes to go antiquing and spend time
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Michael Klinger

Michael Klinger

Michael Klinger Project Manager Contact Me 517.223.7807 x206 mike@demandtss.com With more than six years of project management experience at Total Security Solutions, Michael is skilled at seeing a project through from start to finish. He works closely with our internal engineering team to develop bullet-resistant barrier systems that fit the security needs of our clients,
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Eric Malzahn

Eric Malzahn

Eric Malzahn Project Manager Contact Me 517.223.7807 x210 eric@demandtss.com As a Project Manager, Eric enjoys the day-to-day change of pace of working on a variety of projects. He particularly enjoys the challenge of bidding larger, custom projects, which require designing custom bullet-resistant barrier systems that satisfy both the customer and architect’s design while still fitting
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Andrew Franco

Andrew Franco

Andrew Franco Project Manager Contact Me 714.357.4421 andrew@demandtss.com Each project presents its distinct challenges and as a Project Manager at Total Security Solutions, Andrew enjoys overcoming these obstacles to provide customers with a flawless finished project, on time and on budget. He likes the fast-paced work environment and the overall feeling of accomplishment of seeing
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Tom Podhola

Tom Podhola

Tom Podhola Project Engineer Contact Me 517.223.7807 x208 tom@demandtss.com From design to fabrication and ultimately installation of a finished product, Tom enjoys the creativity and thought-provoking challenges of his position as Project Engineer. Relatively new to Total Security Solutions, he brings more than six years of experience in the bullet-resistant glass industry coupled with his
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Jeremy Ruthig

Jeremy Ruthig

Jeremy Ruthig Project Engineer Contact Me 517.223.7807 jeremy@demandtss.com Working in our Engineering department, Jeremy enjoys being able to employ his creativity to develop a bullet-resistant barrier solution that best fits the customer’s needs. He earned his Bachelor of Science in Mechanical Engineering Technology degree from Ferris State University. Jeremy likes to spend his free time
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Mike Cannizzaro

Mike Cannizzaro

Mike Cannizzaro Project Engineer Contact Me 517.223.7807 x217 mikec@demandtss.com As a Project Engineer at Total Security Solutions, Mike enjoys the diversity of the products we fabricate and the fast-paced work environment. In addition to studying Mechanical Engineering from the University of Michigan, Mike has more than 12 years of experience working in the bulletproof barrier
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Steve Borowiec

Steve Borowiec

Steve Borowiec CNC Programmer and Operator Contact Me 517.223.7807  Total Security Solutions manufactures all bullet-resistant barrier components in-house, from countertops, cash trays, door and window frames to milling custom pieces of acrylic glass. As a CNC Programmer and Operator, Steve enjoys the fast pace of the position and watching each component manufactured and assembled into
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Kyle Brannan

Kyle Brannan

Kyle Brannan Water-Jet Operator/Assembly Contact Me 517.223.7807  Kyle is in charge of operating our Techni Waterjet Intec i510, which has the ability to cut through nearly any material up to 6″ thick. Based on engineering drawings, he programs the water-jet CNC to cut our intricate fiberglass, stainless steel, and cold rolled steel parts for the
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Derek Wisuri

Derek Wisuri

Derek Wisuri Welding Fabricator Contact Me 517.223.7807  Working closely with other members of the Steel Fabrication department, Derek uses raw sheets of steel to fabricate window frames and doors. He is also responsible for manufacturing our package exchange units, currency trays, and stainless steel countertops. In addition to his responsibilities as a Welding Fabricator at
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Chris Mock

Chris Mock

Chris Mock Welding Fabricator Contact Me 517.223.7807  At Total Security Solutions, we specialize in custom bullet-resistant barriers, which can often mean new manufacturing challenges. Chris enjoys learning different techniques as a Welding Fabricator at Total Security Solutions to ensure consistent, high quality bulletproof products. In his spare time, he likes to hunt, fish and play
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Brian Newhouse

Brian Newhouse

Brian Newhouse Aluminum Fabricator Contact Me 517.223.7807  In charge of all aluminum components of our bullet-resistant barriers, Brian cuts and pre-drills the fastening and mounting holes, cuts and assembles the aluminum framing and aluminum-style doors. He is also one of our installers and enjoys being able to see the finished product as well as meeting
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Darrin Diederich

Darrin Diederich

Darrin Diederich Aluminum Fabricator/Installer Contact Me 517.223.7807  Total Security Solutions manufactures all bullet-resistant barrier components in-house, from countertops, cash trays, door and window frames to milling custom pieces of acrylic glass. As both an Aluminum Fabricator and Installer at Total Security Solutions, Darrin enjoys striving for perfection as well as learning about our bullet-resistant products. In
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Dave Long

Dave Long

Dave Long Aluminum Fabricator/Installer Contact Me 517.223.7807  dave@demandtss.com Dave works both in the Aluminum Fabrication department at our manufacturing facility in Michigan, as well as on-the-road as one of our installers. As an Aluminum Fabricator, he is in charge of cutting and assembling all aluminum frames and aluminum-style doors. What Dave enjoys most, however, is
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William Clark

William Clark

William Clark Aluminum Fabricator Contact Me 517.223.7807  Formerly a bridge construction contractor, William enjoys putting his skills to work as an Aluminum Fabricator to build a finish grade bullet-resistant product that both looks good and provides a valuable function – protecting the lives of your employees. A regular “do-it-yourselfer,” he is skilled in plumbing, electrical,
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Ricky Harrison, Jr.

Ricky Harrison, Jr.

Ricky Harrison, Jr. Saw Operator Contact Me 517.223.7807  Ricky works in our Glass Fabrication department cutting acrylic materials to a blank size, ensuring the best optimization of the product. He is also in charge of inspecting all products going into and out of the saw for compliance to quality standards. Ricky brings an artistic eye
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Joseph Visel

Joseph Visel

Joseph Visel Wood Shop Contact Me 517.223.7807  Total Security Solutions manufactures all bullet-resistant barrier components in-house, from countertops, cash trays, door and window frames to milling custom pieces of acrylic glass. With a strong woodworking background, Joseph enjoys the challenge of working with new materials, such as glass and metal, and takes pride in a job
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Lawrance Love

Lawrance Love

Lawrance Love Sander Contact Me 517.223.7807  From sanding and preparing bullet-resistant acrylic components for polishing to wrapping assembled transaction units and building crates for shipment, Lawrance enjoys the variety of tasks and fast paced work environment at Total Security Solutions. He likes to snowmobile, ride dirt bikes and play all types of sports. Lawrance is
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Casey Rankin

Casey Rankin

Casey Rankin Laborer Contact Me 517.223.7807  Bullet-resistant glass is a unique industry and Casey enjoys learning about the various products, as well as understanding the process of manufacturing a bullet-resistant barrier. As a Laborer, Casey works in shipping, inspecting both incoming and outgoing shipments for quality control, as well as backing up the saw operator.
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John Smith

John Smith

John Smith Shipping and Receiving Contact Me 517.223.7807  The care and quality we invest in every component and every bullet-resistant system carries through packaging, shipping, delivery and installation. John is responsible for inspecting all products prior to packaging for quality control and confirmation of engineering. He enjoys the day-to-day variety of the type of work
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