YOUR BULLETPROOF TEAM

THE EXPERIENCE TO PROTECT. THE COMMITMENT TO RESPOND.

Three decades of experience have made us an award-winning team and industry leader in bulletproof barrier systems, and we bring that expertise to bear on your security challenges. Everything we’ve learned in thousands of installations has been invested in how we assess security risks, how we select materials, how we craft those materials into bullet-resistant systems, and how we install those systems in the business environments of our customers. And while we’ve grown significantly over 30 years, we’ve never lost touch with our foundation – highly responsive customer service.

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JIM RICHARDS // CEO

With decades of experience in the bullet-resistant glass industry, Jim has focused his efforts as CEO at Total Security Solutions on providing the most comprehensive line of bulletproof products and barriers available, as well as unprecedented customer service.

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Hiring Great People Now!

Leadership

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Christine Sermak

  // COO

Joining TSS in 2022, Christine brings 25+ years of experience from her time with Okemos Public Schools and Williamston Public Schools. She holds a degree in English from Aquinas and a Masters degree in Educational Administration from Michigan State University. She enjoys spending time with family, traveling, reading, skiing, and basketball. 

csermak@tssbulletproof.com   

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RICK KNAPPE

  // CFO

As a Crain’s CFO of the Year Finalist, Rick brings to Total Security Solutions many years of finance experience. He has earned his Bachelor of Science Degree in Accounting from Michigan State University and has been a CPA for ten years. What he enjoys most about TSS is being a part of a growing, successful company and also trying to find ways to improve the financial results of the Company. In his spare time, Rick enjoys boating, golfing, traveling, and reading.

rknappe@tssbulletproof.com   

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Jasen Biczak

  // CPDO

Jasen joined TSS in 2022 bringing a knack for leadership, a collaborative nature and a passion for continuous improvement and operations. He earned his Bachelor of Science in Manufacturing Engineering from Western Michigan University and has been leading and managing within the manufacturing industry for the last two decades. Additionally, he has supplemented his time as an adjunct professor at Ferris State University teaching Automation and Technology, Continuous Improvement, Industrial Engineering and Automation/System Design.

jbiczak@tssbulletproof.com   

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PAUL LA VIGNE

  // CMO

Paul began with TSS in 2018, bringing decades of entrepreneurial, marketing, and technology experience. He holds a degree from Eastern Michigan University and multiple postgraduate certifications. Paul is passionate about improving people's lives, both in the security industry as well as in his local community as an advisor to Cornerstone University's Digital Marketing Program. He enjoys traveling, public speaking, teaching taekwondo, and volunteering.

plavigne@tssbulletproof.com   


Sales

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CHAD MOBLEY

  // Sales Manager

Chad is an accomplished team leader with 16 plus years of experience in driving sales and revenue in a highly competitive industry. He is an expert communicator with an understanding of business-to-business sales as well as business-to-consumer. His dedication to team building with expertise in training, strategy, and talent development is evident as he leads our sales team. Chad's knack for creative problem solving drives exceptional client service, positive conflict resolution mediation, and company culture.

Chad plays an invaluable role at TSS, overseeing multiple companies and staff, including estimators, sales account managers, business admins, and technical specialists. He is responsible for talent development, training, and implementing processes to improve performance nationwide.

cmobley@tssbulletproof.com   

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BOB GEORGE

  // Senior Account Manager

Bob has been an asset to Total Security Solutions since 2011. What he enjoys most about his job the winning of a sale, because he loves to give customers an affordable solution that provides them protection. He also loves working with the great bunch of people at TSS because it is very much a team atmosphere. Bob holds a Bachelor’s Degree in Construction Management from Eastern Michigan University. In his spare time, he enjoys sports, reading, spending time with his kids, bike riding with his wife, and working out.

bgeorge@tssbulletproof.com   

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Bob Hoshaw

  // Senior Account Manager

As an Inside Sales Representative at Total Security Solutions, Bob enjoys the variety of projects he encounters, as well as building relationships with new customers and working on custom projects. He earned his Industrial Design degree from Western Michigan University and also has a Michigan Builder’s License. Bob also brings 30+ years experience in this industry to TSS. He enjoys traveling, playing golf, and watching sports, especially his son’s wrestling.

bhoshaw@tssbulletproof.com   

Jordan Adams

Jordan Adams

  // Senior Account Manager

Joining TSS in 2023, Jordan brought over 6 years of commercial construction experience as an Operational Leader and 10 years of sales experience. Jordan is passionate about providing an exceptional customer experience and building relationships. 

jadams@tssbulletproof.com   

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Paul Batista

  // Senior Account Manager

Paul joins TSS with over 20 years experience in professional business and leadership development. Paul manages sales for the Southeastern region of the United States.

 

pbatista@tssbulletproof.com   

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Todd Ross

  // Senior Account Manager

Todd came to TSS in 2016. What he loves most about TSS is our customization and how the various teams within TSS work together to create and fabricate what the customer needs. Todd is proud of his degree in Economics from Michigan State University, which he completed as a non-traditional student while working, being a husband and father, and graduating with honors. He spends his free time coaching high school basketball, attending his children’s events, and spending time with family in northern Michigan.

tross@tssbulletproof.com   

Gregg Knappe, Account Representative

Gregg Knappe

  // Account Manager

Joining TSS in 2020, Gregg holds a degree from Northwood University. In his free time, he enjoys Michigan State athletics, boating, working out, golfing, and watching sports. 

gknappe@tssbulletproof.com   

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Drew Harper

  // Account Manager

Drew holds a degree from Michigan State University and enjoys spending time with family, MSU sports, camping, cooking, hunting, and shooting. 

dharper@tssbulletproof.com   

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Montana Reagan

  // Account Manager

Montana joined TSS in 2021 originally as part of our supply chain team. He has grown in his role at TSS and now as sales representative brings a passion for saving lives through the successful execution of bulletproof barrier projects. He is dedicated to providing an exceptional customer experience and ensuring each project successfully comes to completion. Montana holds a degree in Marketing from Michigan State University and in his free time enjoys golfing and riding his motorcycle. 

mreagan@tssbulletproof.com   

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Matthew Coker

  // Account Manager

Matthew has developed a passion for customer service through his experience in the home remodeling industry and corporate cellular service sales. He is dedicated to living out our core values through continuous improvement and being passionate in all he does.  Matthew served our nation as part of the National Guard where he finished his service with the rank of Captain. 

mcoker@tssbulletproof.com   

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Justin Dolehanty

  // Account Manager

Justin joined our team in 2023 bringing with him a decade of account management experience. His enthusiasm is matched by his passion for providing exceptional customer service. Throughout his career Justin has focused on building meaningful relationships and ensuring customers choose the best solutions for their projects. 

mcoker@tssbulletproof.com   

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Lily Hayes

  // Sales Coordinator

Lily joined TSS in 2023 and quickly grew within our Project Management Department. Since joining the sales team, Lily's background in operations and project delivery have provided her with unique planning and problem solving skills. She holds a degree in Marketing from Franciscan University and is passionate about making connections and providing an excellent customer experience. 

lhayes@tssbulletproof.com   

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Wayne Tremblay

  // Estimator / Sales Engineer

Joining TSS in 2019, Wayne brings 5 years of experience from his time with Granger Construction and Kiewit. He holds a degree from Western Michigan University. In his free time he enjoys disc golf, hiking, camping, and lawn sports. 

wtremblay@tssbulletproof.com   


Administration

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Nick Travers

  // Human Resource Manager

Joining TSS in 2023, Nick brings a wide range of experience to the team with a background in leadership, HR Management, Marketing and Sales. He is passionate about servant leadership, process improvements, and intentional collaboration. 

ntravers@tssbulletproof.com   

Tanya Parrish, Finance Manager

Tanya Parrish

  // Finance Manager

Joining TSS in 2021, Tanya brings 8 years of experience from her time at Grupo Antolin Howell and Flawless Finishes. She holds a degree from Cleary University. In her free time, she volunteers for CASA. 

tparrish@tssbulletproof.com   

Aimee Wojtowicz, Front Office Manager

Aimee Wojtowicz

  // Front Office Manager

Aimee joined TSS in 2020, bringing 15 years of experience to us from her time with Griswold Engineering. She enjoys spending time with family, outdoor activities, boating, concerts, and travel.

awojtowicz@tssbulletproof.com   

Ryan Eliasek

General Ledger Accountant

Angie Jennings

Accounts Payable Coordinator

Amanda Wellman

Accounts Receivable Coordinator

Amanda Arnaudo

Data Management Analyst

Kimberly Wright

Office Administrator


Project Management

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Stephen Nelson

  // PM Manager

Stephen brings over 20 years of leadership experience in both manufacturing and medical device engineering to the TSS Project Management department. He holds a degree in economics from the University of Michigan. In his free time he enjoys hunting, golfing, and spending time with family. 

snelson@tssbulletproof.com   

Eric Malzhan

Senior Project Manager

Don Jordan

Installation Manager

Kim Last

Project Manager

Dre Callahan

Project Manager

Adam Lager

Project Manager

Ryan Thomas

Project Manager

Ashley Harrison

Project Manager

Yanik Guy

Project Manager

Rick Dyk

Field Measurement Technician

Marieke Carter

Installation Coordinator


Engineering

Jose (Freddy) Lomeli

Senior Engineer

Joe Kuzich

Project Engineer

Aaron Roznowski

Engineer

Armando Lomeli

Engineer

Shawn Kruttlin

Engineer

Jacob Clark

Engineer

Travis Moyer

Engineer

Steve Haller

Engineer

Cody Campbell

Engineer

Paul Miles

Engineer

Stephen Lockwood

Engineer

Kyle Peazel

Engineer

Matthew Bindon

Product Development Engineer

Ravi Grewal

Technical Solutions Architect


Supply Chain

Jason Anderson, Supply Chain Manager

Jason Anderson

  // Supply Chain Manager

Jason joined TSS in 2022, bringing 20 years of experience from his time with AJM Packaging and The Korex Corporation. He holds a degree from Wastenaw Community College. He enjoys spending time with family, listening to music, recording music, car shows, hunting, and fishing. 

janderson@tssbulletproof.com   

Jacklyn Johnson

Supply Chain Specialist

Lauren Bancroft

Shipping Coordinator

Josie Zabrosky

Inventory Analyst


Production

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Charles Andres

  // Production Manager

CJ brings Total Security Solutions many years of experience in the bullet-resistant industry. He is a very driven and competitive individual. CJ enjoys always learning new things, which is a great asset to run the shop floor. When not busy at work, CJ enjoys riding his motorcycle, weight lifting, exercising, and being out on the water. He is passionate about flying and is working on earning his pilot’s license and hoping one day to own his own aircraft.

candres@tssbulletproof.com    800.513.1468

Kyle Brannan

Aluminum Team Lead

Bill McGlinchey

Packaging Team Lead

John Minier

Aluminum Shop

Connor Blankenship

Aluminum Shop

Brian Newhouse

Aluminum Shop

David Long

Aluminum Shop / Installer

Derik Hoch

Steel Shop Lead

Chris Blair

Steel Shop

Jordan Leydar

Steel Shop

Kevin Raymo

Steel Shop

Skylar Green

Steel Shop

Sean Goodwin

Steel Shop

Thomas Sambaer

Steel Shop

Charles Clark

General Shop

Thomas Sambaer

Installation

George Rodriguez

Warehouse

Ricky Harrison

Wood / Waterjet / Parts / Paint Team Lead

Steven Borowiec

Glass Shop

Ryan Harrell

Glass Shop

JJ Podojak

Glass Shop

Gary Baase

Glass Shop

Ronnie Dycus

Glass Shop

Dave Keene

Parts Shop

John Smith

Packaging Lead

Chris Brandt

Packaging

Richard Fox

Packaging

Alec Morse

Packaging

Andrew Dyc

Packaging

Jacob Hogan

Shipping & Receiving

Jeff Sirrine

Material Handler

Andrew Keeler

Installation

James Conely Jr

Installation

Merill Silver

Installation

John Kinney

Installation

Eric Hawkins

Installation

David Bennett

Installation

Christopher Graves

Installation